Privacy Policy

1. Introduction

SOLGURU Green Energy Pvt. Ltd. ("SOLGURU", "we", "our", "us") is committed to protecting the privacy of individuals who visit our website at www.solguru.in and use our solar EPC services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

2.1 Personal Information (Voluntarily Provided)

When you submit a consultation request or contact us, we may collect:

• Full name
• Mobile number
• Email address
• Site address and location coordinates
• Property details (type, roof area, electricity bill details)
• Discom zone and K-Number (Consumer Number)

2.2 Automatically Collected Information

• IP address (for approximate location to assist with zone selection)
• Browser type, device information, and operating system
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Conducting site assessments, preparing solar proposals, and processing Discom applications (JVVNL, AVVNL, JdVVNL)
• Communication: Responding to inquiries, providing project updates, and sending service-related notifications
• Subsidy Processing: Filing applications under PM Surya Ghar Yojana and state subsidy schemes with relevant authorities
• Net Metering: Submitting applications to Rajasthan Discoms on your behalf
• Improvement: Enhancing our website, services, and customer experience
• Legal Compliance: Meeting regulatory obligations under MNRE guidelines and state energy policies

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Discom Authorities: JVVNL, AVVNL, JdVVNL for net metering applications and grid connectivity
• Government Bodies: MNRE, RRECL for subsidy processing and compliance
• Equipment Manufacturers: For warranty registration of solar panels and inverters
• Service Partners: Trusted installation and maintenance teams working under our supervision
• Legal Requirements: When required by law, court order, or government authority

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure storage practices, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

7. Third-Party Services

We use the following third-party services:

• Google Analytics: Website usage analysis
• OpenStreetMap / Leaflet: Interactive maps for site location
• Geoapify: Reverse geocoding for address detection

Each service has its own privacy policy governing data usage.

8. Your Rights

You have the right to:

• Access personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with relevant authorities

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of the solar system warranty period (up to 25 years for performance warranties) or as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related concerns or requests: