Fixing Mobile Number Mismatches
PM Surya Ghar uses OTP verification at registration, e-KYC, and DBT stages. Your Aadhaar-linked mobile must be active for OTP receipt, your bank account must be Aadhaar-seeded with the same number for DBT, and your DISCOM records should reflect your current mobile for portal notifications and consumer verification.
Update Aadhaar-Linked Mobile Number
Aadhaar mobile updates cannot be done online.
As of 2026, UIDAI mandates biometric authentication at an Aadhaar Seva Kendra. This is the most critical update — all OTPs for PM Surya Ghar flow through this number.
| Step | Action | Details |
|---|---|---|
| 1 | Locate Nearest Aadhaar Seva Kendra | Visit uidai.gov.in → "Locate an Enrolment Center" → Enter your PIN code to find the nearest authorized center. |
| 2 | Carry Required Documents | Bring your original Aadhaar card (or Aadhaar letter/e-Aadhaar printout) along with one valid address proof. Your new SIM card must be active and inserted in your phone. |
| 3 | Fill Aadhaar Update / Correction Form | At the center, fill out the Aadhaar Update/Correction Form. Select "Mobile Number Update" and enter your new mobile number clearly. |
| 4 | Provide Biometric Authentication | You must provide fingerprint and iris scan for identity verification. This is mandatory and cannot be bypassed. |
| 5 | Pay ₹50 Update Fee & Collect Acknowledgment | Pay the ₹50 update fee and collect your acknowledgment slip with the URN (Update Request Number). Keep this safe — you will need it to track the update status. |
| 6 | Track Update Status | Track your update at uidai.gov.in using the URN number. Processing generally takes 7–30 days depending on center workload. |
Update Bank-Registered Mobile Number
Multiple methods are available depending on your bank.
The branch visit method is the most reliable, especially if your old number is no longer active.
| Method | Details |
|---|---|
| Branch Visit (Most Reliable) | Carry Aadhaar + new SIM + passbook. Fill the KYC update form at the branch. Generally updates within 1–3 working days. |
| Net Banking | Log in → Profile Settings → Update Mobile Number → OTP verification on your old number is generally required. Works only if old number is still active. |
| ATM | Some banks allow mobile updates via ATM → Account Settings → Update Mobile. Availability varies by bank. |
| Customer Care | Call your bank helpline and verify identity with Aadhaar/account details. Some banks process mobile updates over phone with additional verification. |
After updating your mobile number at the bank, re-link your Aadhaar to the bank account via e-KYC or a branch visit. This ensures DBT (Direct Benefit Transfer) routing works correctly for your solar subsidy.
Update DISCOM-Registered Mobile Number
This affects portal login OTPs and application status notifications.
While not directly tied to subsidy disbursement, an outdated DISCOM mobile can prevent you from accessing your application dashboard.
| Method | Details |
|---|---|
| CCC (Customer Care Center) Visit | Carry your latest electricity bill and a valid ID proof. Submit a mobile number update request at the counter. |
| Online Portal | Some DISCOMs allow updates via their consumer portal → Profile → Update Contact Details. Availability varies by state. |
| Select DISCOMs (like JVVNL in Rajasthan) accept update requests via their official WhatsApp chatbot. |
JVVNL consumers can manage their account via the JVVNL portal. For AVVNL and JdVVNL, visit the respective DISCOM website or your local CCC.
Pre-Application Alignment Checklist
Before submitting your PM Surya Ghar application, ensure every database has the same, active mobile number.
| Checkpoint | Requirement |
|---|---|
| Aadhaar Mobile | Matches your active SIM card |
| Bank Account | Is seeded with Aadhaar (same mobile number linked) |
| DISCOM Records | Show your current mobile number |
| PM Surya Ghar Portal | Registered with the same mobile as Aadhaar |
| All Platforms OTP-Capable | Test by requesting an OTP on each platform |
| If Any Number Differs | Update it BEFORE applying for subsidy |
Update Timeline Summary
| Update Type | Method | Processing Time | Cost |
|---|---|---|---|
| Aadhaar Mobile | Aadhaar Seva Kendra (offline only) | 7–30 days | ₹50 |
| Bank Mobile | Branch / Net Banking / ATM | 1–3 working days | Free |
| DISCOM Mobile | CCC / Online Portal | 3–7 working days | Free |
| Aadhaar-Bank Re-seeding | Bank branch (post Aadhaar update) | 1–5 working days | Free |
Frequently Asked Questions
Can I update my Aadhaar mobile number online?
No. As of 2026, UIDAI requires biometric authentication for mobile number updates. You must visit an Aadhaar Seva Kendra in person. Online updates are limited to address and name corrections only.
Will updating my bank mobile number affect existing auto-debits?
Generally no. Auto-debit mandates (NACH/e-mandate) are linked to your bank account number, not your mobile number. However, OTP-based transactions will use the new number going forward.
My Aadhaar shows the correct mobile but OTP is not coming. What do I do?
Ensure the SIM is active and has network coverage. If you recently ported the number, wait 24–48 hours for carrier routing to stabilize. If the SIM was deactivated and reissued by the carrier, you may need to re-update Aadhaar with biometric verification.
Does the DISCOM mobile number affect subsidy disbursement?
Not directly. The subsidy DBT is routed through your Aadhaar-seeded bank account. However, the DISCOM mobile is used for portal login OTPs and application status notifications — so keeping it current is important for tracking your application.
I changed my mobile number after PM Surya Ghar registration. What now?
Contact your DISCOM nodal officer to update the mobile number on the PM Surya Ghar portal. You may also need to update Aadhaar if the new number is not linked there. Do not create a new registration — duplicate registrations can flag your application.
Official Sources & Related Guides
| Resource | Description |
|---|---|
| UIDAI (Aadhaar) | Aadhaar update and center locator |
| PM Surya Ghar Portal | Solar subsidy registration |
| JVVNL (Rajasthan) | Jaipur DISCOM consumer portal |
| PM Surya Ghar Subsidy — Complete Guide | End-to-end guide covering eligibility, application process, and subsidy amounts |
| Resolving KYC & Name Mismatches | Fix name, address, and identity discrepancies across Aadhaar and bank records |
Our team can help you identify which records need updating and guide you through the correction process so your PM Surya Ghar application proceeds without OTP or DBT failures. Get Expert Assistance →