Track Your PM Surya Ghar Application.
Track your PM Surya Ghar application at pmsuryaghar.gov.in by logging in with your consumer number and registered mobile. If your application is stuck beyond expected timelines, escalate through the national helpline 15555, your DISCOM nodal officer, State Nodal Agency (SNA), or the State Electricity Regulatory Commission (SERC).
Stage-Wise Expected Timeline
| Stage | Expected Duration | What Happens |
|---|---|---|
| 1. Registration | Same day | Consumer registers on portal with Aadhaar, consumer number, and mobile OTP |
| 2. Application Submission | Same day | Select state, DISCOM, system size, and empanelled vendor |
| 3. Feasibility Check | 15–30 days | DISCOM reviews grid capacity, sanctioned load, and technical constraints |
| 4. Vendor Selection & Installation | 15–45 days | Vendor installs panels, inverter, wiring, and earthing |
| 5. Net Meter & Inspection | 15–30 days | DISCOM inspects, installs bi-directional meter, commissions system |
| 6. Commissioning Upload | 1–7 days | Vendor uploads geo-tagged photos and commissioning data on portal |
| 7. Subsidy Credit (DBT) | 30 days | MNRE verifies and subsidy is credited to your Aadhaar-linked bank account |
From registration to subsidy in your bank. Fastest states: Gujarat, Rajasthan, and Maharashtra.
How to Check Your Application Status
| Step | Action | Details |
|---|---|---|
| 1 | Go to the PM Surya Ghar Portal | Open your browser and visit pmsuryaghar.gov.in. Click on "Login" in the top right corner. |
| 2 | Login with Your Consumer Number | Enter your DISCOM consumer account number and registered mobile number. You will receive an OTP for verification. |
| 3 | Navigate to "My Application" | After logging in, click on "My Application" or "Application Status" in the dashboard menu. You will see your application with its current stage. |
| 4 | Check the Status Tag | Your application will show a status tag such as: "Registered", "Feasibility Pending", "Feasibility Approved", "Installation Pending", "Commissioning Pending", or "Subsidy Released". |
| 5 | Note Any Remarks or Action Required | If the status shows "Returned" or "Action Required", read the remarks carefully. This usually means a document needs re-upload or a correction is needed from your vendor. |
Common Delay Reasons at Each Stage
| Stage | Common Reasons for Delay |
|---|---|
| Feasibility Stuck | DISCOM has high volume of applications; sanctioned load is insufficient; transformer capacity saturated in your area; internal DISCOM staff shortage. |
| Vendor Delay | Vendor overcommitted on projects; supply chain shortage of DCR panels; monsoon season blocking civil work; remote location with access issues. |
| Net Meter Delay | DISCOM has insufficient bi-directional meter stock; inspector availability backlog; missing or incomplete commissioning report from vendor. |
| Subsidy Delay | Aadhaar not linked to bank account; name mismatch between documents; bank account frozen or KYC pending; MNRE fund release cycle delays. |
The Escalation Ladder
If your application is stuck beyond the expected timeline for its current stage, escalate in this exact order.
Wait 5–7 working days between each level before moving to the next.
| Level | Escalation Authority | What to Do |
|---|---|---|
| 1 | National Helpline — 15555 | Call 15555 (or toll-free 1800-180-3333). Provide your Application ID and consumer number. The helpline logs your complaint and assigns a ticket. Response time: 3–5 working days. |
| 2 | DISCOM Nodal Officer for PM Surya Ghar | Every DISCOM has a designated nodal officer for PM Surya Ghar. Contact your DISCOM customer care and ask specifically for the "PM Surya Ghar nodal officer". Provide your ticket from Step 1. |
| 3 | State Nodal Agency (SNA) | Each state has a State Nodal Agency for renewable energy. For Rajasthan, this is RRECL (Rajasthan Renewable Energy Corporation Limited). File a written complaint with your Application ID and all previous ticket numbers. |
| 4 | State Electricity Regulatory Commission (SERC) | If the delay is caused by DISCOM non-compliance with prescribed timelines, file a complaint with your State Electricity Regulatory Commission. For Rajasthan: RERC (rerc.rajasthan.gov.in). |
| 5 | MNRE Grievance Portal | As a last resort, file a grievance directly with the Ministry of New and Renewable Energy at pgportal.gov.in or the PM Surya Ghar portal's Grievance tab. Attach all previous escalation records. |
Rajasthan DISCOM Contacts
| DISCOM | Coverage Area | Helpline | Portal |
|---|---|---|---|
| JVVNL | Jaipur, Dausa, Alwar, Bharatpur, Kota, Bundi | 1912 | jvvnl.com |
| AVVNL | Ajmer, Udaipur, Bhilwara, Chittorgarh, Banswara | 1912 | avvnl.com |
| JdVVNL | Jodhpur, Bikaner, Jaisalmer, Barmer, Sikar | 1912 | jdvvnl.com |
Related Guides & Official Sources
| Resource | Description |
|---|---|
| PM Surya Ghar Subsidy — Complete Guide | Full breakdown of subsidy amounts, eligibility, and the DBT process |
| Installation & Vendor Blockers | Troubleshooting vendor delays, installation issues, and commissioning problems |
| Load Extension & New Connection Guide | How to apply for sanctioned load extension and new electricity connections |
| PM Surya Ghar Portal ↗ | Official government portal for application tracking, vendor selection, and grievances |
| MNRE ↗ | Ministry of New and Renewable Energy — policy updates and scheme guidelines |
| PG Portal (Grievances) ↗ | Central government grievance portal for escalation as a last resort |
Frequently Asked Questions
How do I track my PM Surya Ghar application?
Login at pmsuryaghar.gov.in with your consumer account number and registered mobile number. Navigate to "My Application" to see your current stage and status.
My application has been at "Feasibility Pending" for over 30 days. What should I do?
Call the helpline 15555 first. If no resolution within 5 working days, contact your DISCOM nodal officer directly. The prescribed timeline for feasibility is 15–30 days.
My subsidy has not been credited even though commissioning is complete. Why?
Common causes include: Aadhaar not linked to bank account, name mismatch between documents, bank account frozen or KYC pending, or MNRE fund release cycle delays. File a grievance on the portal under the Grievance tab with your commissioning certificate.
Can I change my vendor after application submission?
Yes, you can change your vendor on the portal before installation begins. Go to your application, select "Change Vendor", and choose a new empanelled vendor from the list.
What is the toll-free number for PM Surya Ghar complaints?
The national helpline is 15555. You can also call the toll-free number 1800-180-3333. Both numbers operate during business hours and can log complaints, assign tickets, and escalate issues.
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